Questions

A few good questions.

Including the ones that are awkward to answer. If something you need to know is missing, email hello@tryfactors.com and we will answer it and add it here.

What does "free to launch" include?

No upfront platform setup cost. We build your storefront and connect the pharmacy experience without charging you to get started. Product, pharmacy, service and payment processing costs apply through a transaction model you review and agree to before anything goes live.

Is this actually my business?

Your brand, your storefront and your merchant account. Factors provides the platform and the connected pharmacy experience. Clinical and dispensing decisions stay with independently licensed clinicians and pharmacies.

Do I need a developer, a clinician or a pharmacy?

No. We set up the storefront and connect the care and pharmacy side. Available services, products and customer locations are confirmed as part of launch planning, because they vary by state and by category.

What is the beta?

Factors is being built with a first group of creators and operators rather than released to everyone at once. The beta is open-ended: there is no application window, no fixed number of places and no announced launch date. We review registrations as they come in and start conversations where there is a fit.

What happens after I register?

You get an email confirming we have your registration. If your brand and audience look like a fit for where the platform is today, we reach out to talk through what you want to build, which categories and states are realistic, and what the commercial terms would be. Registering does not create an account, an agreement or an obligation on either side.

How big does my audience need to be?

There is no threshold. Audience size matters less than whether the people who follow you would trust you with something health-related, and whether the category you want to serve is one we can support well today.

Which categories can I launch in?

It depends on the category, the state and the clinical model. Some areas are straightforward, others need a narrower scope or are not available at all. We would rather tell you that in the first conversation than after you have built an audience around it.

Who is responsible for clinical care?

Independently licensed clinicians. Factors is a technology platform. It does not practice medicine, does not dispense, does not employ the clinicians who make care decisions, and does not override them. Your brand is the storefront a patient recognizes; the clinical relationship is theirs with the clinician.

Who handles pharmacy and fulfillment?

Licensed pharmacy partners dispense and ship. That is the part you do not have to build, source or staff. Packaging can carry your brand within what pharmacy labeling rules allow.

What data does Factors hold, and who owns it?

Customer health information is handled under the privacy terms that apply to the care relationship, not treated as marketing data. We do not sell it. See the privacy policy for how registration information and consumer health data are handled.

Can I bring my own pharmacy or clinician network?

Possibly, depending on the arrangement. Raise it early: it changes the setup, the timeline and the commercial terms.

What does it cost to leave?

Nothing is designed to trap you. Specifics, including what happens to your storefront, your domain and your customer relationships if you stop, are covered in the commercial terms you review before launch. Ask about it then, and read it.

Factors is a technology platform. It is not a healthcare provider, pharmacy or insurer, and it does not practice medicine. Nothing on this site is medical advice or a guarantee that any particular care or product will be available to a given person.

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